Privacy Policy

The information we collect depends on how you interact with our website.

Information You Provide. We may collect information you voluntarily provide, including:

• Your first and last name
• Email address
• Telephone number
• Company or organization name
• Mailing or billing address
• Information included in messages or inquiries
• Newsletter and marketing preferences
• Membership inquiries
• Custom product or personalization requests
• Artwork, images, files, logos, or other content you submit
• Feedback, reviews, survey responses, or other communications

Please do not submit sensitive personal information through general website forms unless we specifically request it.

Information Collected Automatically. When you visit the website, we or our service providers may automatically collect certain information, including:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Approximate geographic location
• Referring website
• Pages viewed
• Links clicked
• Date and time of access
• Time spent on the website
• General website interaction and performance data
• Cookie and similar technology identifiers

This information helps us operate, secure, analyze, and improve the website.

Transaction and Membership Information. Some purchase, billing, account, membership, or payment functions may be provided through a separate website or third-party platform. When you follow a link to purchase a product, pay a bill, create an account, join a membership, or complete another transaction, the third-party provider may collect information such as:

• Contact and account information
• Shipping and billing information
• Purchase history
• Payment card or financial information
• Login credentials
• Membership information

Artisan Sweet does not necessarily receive or store complete payment card information. Payment and account information is handled according to the privacy policies and terms of the service that processes the transaction.

We may use the information we collect to:

• Operate and maintain the website
• Respond to questions, messages, and customer service requests
• Provide information about our artists, products, memberships, and services
• Process or coordinate product and membership inquiries
• Direct users to the appropriate purchasing, billing, or membership platform
• Communicate about orders, accounts, memberships, or requested services
• Send newsletters, promotions, announcements, or other marketing communications
• Personalize website content and user experiences
• Understand website traffic and visitor behavior
• Improve our products, website, marketing, and customer service
• Detect, investigate, and prevent fraud, abuse, security incidents, and technical problems
• Enforce our Terms of Use and other agreements
• Protect our rights, property, users, and business
• Comply with legal, tax, accounting, and regulatory obligations
• Complete a business transaction such as a merger, acquisition, financing, or sale of assets

We may combine information collected through the website with information obtained through customer service interactions, purchases, events, social media, or other lawful sources.

You may choose to subscribe to newsletters, product announcements, artist stories, promotions, membership updates, or other communications.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the message or by contacting us at help@artisansweet.com.

Even after you unsubscribe from promotional communications, we may continue to send non-promotional messages relating to transactions, customer service requests, account activity, legal notices, or other ongoing business matters.

We and our service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies. These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Measure website traffic
• Understand how visitors use the website
• Identify technical issues
• Improve website design and performance
• Measure the effectiveness of marketing campaigns
• Prevent fraudulent or unauthorized activity

Some cookies are necessary for the website to operate. Other cookies may be used for analytics or marketing.

You can usually control cookies through your browser settings. Disabling cookies may affect certain website features.

Where required by applicable law, we will request consent before using nonessential cookies.

We may use analytics and marketing providers, such as Google Analytics, social media pixels, or similar services, to understand website activity and improve our marketing.

These providers may collect information about your device, website activity, and interactions with advertisements or links. They may use cookies or similar technologies and may combine information collected through our website with information collected from other websites or services.

Your interactions with these providers are also governed by their own privacy policies.

We may disclose information in the following circumstances.

Service Providers. We may provide information to companies that perform services on our behalf, such as:

• Website hosting and maintenance
• Database and cloud storage
• Email delivery and newsletter management
• Analytics
• Customer relationship management
• Payment processing
• Order fulfillment and shipping
• Membership and account administration
• Customer service
• Fraud prevention
• Marketing and advertising
• Legal, accounting, and professional services

These providers are permitted to use information only as necessary to perform services for us or as otherwise allowed by law and their applicable agreements.

Third-Party Transaction Platforms. Our website may link to third-party platforms that provide purchasing, membership, account, payment, art upload, or billing functions. Information you submit directly to those platforms is governed by their privacy policies.

Legal and Safety Requirements. We may disclose information when we believe disclosure is reasonably necessary to:

• Comply with applicable law, regulation, court order, subpoena, or legal process
• Respond to lawful requests from public authorities
• Investigate suspected fraud, illegal conduct, or security threats
• Enforce our agreements
• Protect the rights, property, or safety of Artisan Sweet, our customers, artists, partners, or others

Business Transfers. If Artisan Sweet is involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of some or all of its assets, information may be transferred as part of that transaction.

With Your Direction or Consent. We may disclose information when you request or authorize us to do so.

We do not sell personal information for money.

Some state privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain uses of advertising cookies, pixels, or analytics technologies. Where required by applicable law, we will provide an appropriate method for users to exercise applicable opt-out rights.

If you submit artwork, designs, photographs, logos, files, personalization instructions, or other content, we may use that information to:

• Review and respond to your submission
• Evaluate potential products or collaborations
• Produce requested products
• Communicate with you about the submission
• Maintain records of the request
• Protect against infringement, fraud, or misuse

Submitting material does not automatically transfer ownership to Artisan Sweet. Any license, ownership, production, compensation, or usage terms applicable to submitted artwork should be addressed in a separate written agreement or submission terms.

Do not submit content that you do not own or have permission to use.

Our website may contain links to or content provided by third parties, including:

• Shopping and payment platforms
• Membership platforms
• Artist websites
• Social media platforms
• Video and audio services
• Newsletter providers
• Shipping or fulfillment services
• Other external websites

We do not control and are not responsible for the content, security, availability, or privacy practices of third parties. Review the applicable privacy policy before submitting information to an external service.

We retain personal information for as long as reasonably necessary to:

• Provide requested products or services
• Maintain customer and business records
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, tax, accounting, and contractual obligations
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements

Retention periods vary depending on the type of information and the reason it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, database, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information through the internet at your own risk.

You are responsible for maintaining the confidentiality of any account credentials used on third-party membership, payment, or purchasing platforms.

Depending on where you live and applicable law, you may have the right to request that we:

• Confirm whether we process your personal information
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Provide a portable copy of certain information
• Restrict or object to certain processing
• Opt you out of certain targeted advertising, sale, or sharing activities
• Withdraw consent where processing is based on consent
• Review an appeal relating to a privacy request

These rights are not absolute. Applicable law may permit or require us to deny or limit a request.

To submit a privacy request, email help@artisansweet.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of their authority.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if the law applies to Artisan Sweet.

Depending on applicability and legal exceptions, these rights may include the right to know, access, correct, delete, and obtain information about certain disclosures, as well as the right to opt out of certain sales, sharing, or uses of sensitive personal information.

Artisan Sweet does not knowingly sell personal information for money.

To make a request, contact help@artisansweet.com.

Our website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has submitted personal information may contact us at help@artisansweet.com.

Artisan Sweet is based in the United States. If you access the website from outside the United States, information may be transferred to, stored in, or processed in the United States or another country where our service providers operate. Privacy and data protection laws in those jurisdictions may differ from the laws in your location.

Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track signals. We will honor legally recognized browser-based opt-out preference signals where required by applicable law and supported by our website technology.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through an additional website notice or other appropriate method.